HOW TO MANAGE DIFFICULT CONVERSATIONS IN THE WORKPLACE
Sponsored by the Montgomery County Dept. of Economic Development
Thursday, March 18, 2010
10:00 – 11:30
21 Maryland Avenue
Rockville, Maryland 20850
Have you ever walked away from an encounter with a client, partner or staff member feeling angry or frustrated, but uncertain how to address the problem? This workshop provides valuable tips and strategies for addressing any challenging interpersonal issue in a manner that both maximizes results and improves the relationship. The workshop will cover the following:
Direct Communication – Being direct is a sign of respect. It provides clarity and empowers other people to make choices based on all the facts. Discover the top three mistakes people make when broaching difficult conversations – and learn to avoid them.
Intention – You generally get what you intend. If your intention is to prove that you are right or maintain your “nice guy” image, the conversation probably won’t go very well. Learn a simple but powerful technique for creating an intention that is guaranteed to improve your work and family relationships.
Dealing with angry people – People want to feel heard and validated. Learn some tricks that you can use to respond in a professional and constructive manner to any sort of anger frustration or sadness regardless of whether it is directed at you or at other people.